Returns & Exchanges
At BIORESTORE, we stand by the quality of our home restoration products and want you to be completely satisfied with your purchase. If you are not happy with your order, you can return your items within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Package Your Items
Carefully place the unused items in their original packaging, ensuring all seals are intact to qualify for a full refund.
Attach Shipping Label
Download and print the prepaid shipping label provided via email and securely attach it to the outside of your return parcel.
Receive Your Refund
Once our warehouse receives and inspects your return, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing